1 Fees and courses

1. A "Course" means an enrolment or period of tuition, for one person even if different programmes are chosen during the course.

2. Fees should be paid in full before a course or an extension to a course begins. Lake Wanaka Language Centre (LWLC) can only guarantee a place after fees have been paid in full.

3. Fees must be paid for complete weeks. If students wish to attend for just part of a week, they must pay the fees for the complete week.

4. LWLC will discuss your level with you but we decide which class or level is appropriate. If you have registered to enrol you can talk tu us in the e-learning space.

2 Cancellations and refunds (course/tuition)

1. If LWLC has to cancel a course we will offer an alternative course or a full refund.

2. If you cancel:

(a) Before the start of the course: LWLC will refund all fees, except for registration fee. If payment has not been received, we will charge the registration fee.

(b) After the start of the course:

3. There is no refund of fees paid for course extensions or for late entry to, absence from or early departure from a course.

4. All fees are refunded if learners living overseas cannot get a visa for New Zealand. If you are already in New Zealand, please check you can get the correct permit before enrolling; fees for course extensions may not be refunded for permit problems or delays. Fees can be moved to a later date if you tell us about the problem no later than the Thursday before the course begins.

5. All refunds are made in NZ$. LWLC is not responsible for any changes in the value of currencies or for learners' bank fees.

3 Fee protection

All fees are placed in a trust account. LWLC can only recieve this money at times agreed with the learner. When you enrol and pay you must sign an application form from Public Trust. This includes details about length of course and fees paid.

For more information in your own language visit the Public Trust site here:

http://www.ptnz.co.nz/ecap/splash/trustlearner.jsp

4 Immigration

LWLC courses can be completed on a standard 3 month tourist visa and so do not normally need a international student visa. However, if you do require one, full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz.

You must present evidence of a valid passport and visa/permit before your course start date.

It is against the law to study in New Zealand without a valid immigration visa or permit.

5 Privacy

New Zealand privacy laws say that the Centre can only give information about learners to other people if learners agree. Sometimes the Centre does need to discuss learners' attendance, work, progress and attitudes with other people. Learners must agree that the Centre may decide, when it is necessary and appropriate, to discuss these matters with: centre staff and counsellors; doctors or similar; government agencies; parents or other people paying for the course; agents; homestay families; other schools; universities etc.

6 Holidays

1. The Centre is closed on New Zealand public holidays or holidays in place of these days. There is no refund of fees or crediting of fees for public holidays. See http://www.ers.dol.govt.nz/holidays_act_2003/dates/2006_9.html for a full listing of New Zealand holidays. (Note: this does not include local anniversary days)

2. At Christmas/New Year, the Centre is closed for approximately 4 weeks, from the Monday before Christmas until the 3^rd Monday in January.

3. If learners wish to take a holiday during the course, the Centre may move the fees paid to later dates. Learners should read the information on holidays displayed at the Centre for full details.

7 Code of Practice

Lake Wanaka Language Centre has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at

http://www.minedu.govt.nz/goto/international.

8 Accommodation

The accommodation arrangement fee will be charged for home stays. Other forms of accommodation cannot be arranged directly through Lake Wanaka Language Centre but we have assessed the providers on our websites to ensure they provide industry standard level of service. We can introduce you to the owner but all matters relating to the tenancy and to payment of rent/fees are entirely between learners and owner.

Lake Wanaka Language Centre does not accept liability for any incidents that happen outside the school. However, Lake Wanaka Language Centre, in line with the Code of Practice, will only book learners with, or recommend, accommodation providers that have been assessed for quality management and risk management policies and that meet their industry standard.

Homestay fees:

• will be refunded if you cancel the accommodation before moving in.
• will be refunded, minus 15% cancellation fee, if you cancel during the period
• cannot be paid for parts of weeks, even if you are away for part of a week
• must be paid for days when the centre is closed, i.e. Christmas/New Year and all public holidays
• You must give one weeks notice if you wish to change or leave a homestay or shared flat, and you must pay for this week

9 Assessment and Moderation

9.1 Placement

Self assessment—Learners are asked to assess their English using the Europass Language Portfolio (ELP) at http://europass.cedefop.eu.int/. You can tell us your ability with English reading, writing, listening and speaking.

It is also part of the school’s philosophy to recognize all of your English language experiences. Please include them all in your ELP

9.2 Ongoing

An assessment will be held in class each Friday. This assessment will be task based.

Learners will be given an “achieved” or “not achieved” mark. If you get a “not achieved” you can discuss this with your tutor. You can also complete out-of-class extension exercises at anytime to improve your grade. You need a 70% achieved outcome to move from one level to the next (e.g. B1 to B2).

9.3 Graduation

When you leave Lake Wanaka Language Centre you should recreate your ELP passport document (http://europass.cedefop.eu.int/) and add your Lake Wanaka Language Centre results.

9.4 Reassessment

If you disagree with your assessment you can:

1. Placement

a. Discuss you problem with your tutor

b. retake an alternate vocabulary tests

c. retake the interview with a different tutor

2. Ongoing

a. Discuss the problem with your tutor

b. Take a e-learning equivalent of the weekly assessment task

3. Graduation

a. Discuss the problem with your tutor

b. Take a e-learning equivalent of the any weekly assessment task

10 Making a complaint

If you are not happy about something at the Centre, you should talk to one of the directors first. If you cannot solve the problem, then you can talk to a mentor who speaks your language, which the school can arrange for you. If the problem still is not solved, you can get help from the New Zealand Qualifications Authority or the International Education Appeal Authority (IEAA).

Please visit this webpage for more information about making a complaint to NZQA:

http://www.nzqa.govt.nz/for-learners/rights/index.html

Or write to the IEAA:

IEAA
C/- Ministry of Education
Private Bag 47 911
Ponsonby
AUCKLAND
New Zealand

Phone: 09 374 5481
Fax: 09 374 5403

Email - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

OR

IEAA

PO Box 12083

Wellington

Phone: 64 4 918 8300

Fax: 64 4 918 8303

Your documentation should include:

• Your full name
• Your physical address
• Your telephone number
• Your email address
• If someone else is acting on your behalf, your confirmation that they are authorised to act for you
• Name and address of the Education Provider your complaint is about
• Date of course commencement
• If possible, copies of the enrolment document(s) you signed
• Brief details of the nature of the complaint
• Other relevant documentation relating to the enrolment, course taken and the complaint
• Information about the steps you have taken through the institution's internal complaints procedure
• The name(s) and contact details of other organisations that you have also referred your grievance to

11 Insurance

You MUST have a current medical insurance policy to study  at LWLC.

11.1 Eligibility for health services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz.

11.2 Accident insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz.

11.3 Medical and travel insurance

International students must have appropriate and current medical and travel insurance while studying in New Zealand.

11.4 Car Insurance

If you are driving a car in New Zealand, you should also get insurance, at least that which covers damage to other cars if you are in an accident. This type of insurance is called “third party insurance”.

11.5 Liability

Many of the activities you can do in Wanaka can involve some risk. Lake Wanaka Language Centre does not accept liability for any incidents that happen outside the school. However, Lake Wanaka Language Centre, in line with the Code of Practice, will only book learners with, or recommend, activity providers that have been assessed for quality management and risk management policies and that meet their industry standard.

Evidence of insurance must be presented before the start of your course. Alternatively, we can arrange it for you.